Privacy Policy

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Privacy Policy

This privacy policy specifies what information we collect from you, and what we do with that information once collected.

Openness

We firmly believe in our customers' right to privacy, and we respect that right by adhering to the concept of Fair Information Practices.

Phone Care by MiiFix Digital Sdn Bhd (1084222-T) (“Phone Care”, "MiiFix Digital", “we”, “our” and “us”) respect and protect your right to privacy in relation to your interactions with this website www.phonecare.com.my (the “Website”).  We have adopted the following policies to safeguard your personal information and to protect its confidentiality.

This Policy applies only to our Website.  It does not apply to our retail stores or to any other channels owned or operated by Phone Care that are used for the sale of products or services. Phone Care maintains a separate privacy policy for personal information collected with respect to its retail store operations.
 
Please ensure that you read this Privacy Policy before using this Website.  If you do not read or if you disagree with any aspect of the Privacy Policy, you should not use this Website. Your use of this Website signifies your agreement to be bound by the terms of this Privacy Policy.  

We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit our website, www.phonecare.com.my and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“PHONE CARE account”) with us on our website and have logged on with your user name and password.

When you provide us with personal information to complete a transaction, place a pre-order, or return a purchase, we assume your consent to collect your personal information and use it for that specific reason.

If we ask you for personal information for a secondary reason, like competitions, we will either ask you directly for your consent or provide you with an opportunity to say no.

When you choose to provide us with your personal information you consent to the use and disclosure of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection. 

Collection of Personal Information

PHONE CARE does not sell, share or trade customer’s personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.

When you register a PHONE CARE account, the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Date of Birth (Optional)
  • Gender (Optional)

When you make a purchase on the PHONE CARE website, the additional personal information we collect may include:

  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Credit card details (optional) and payment method

The mandatory personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purposes:

  • To deliver products that you purchase from our website. For example, we may pass your name and address on to a third party such as our courier service company or supplier of choice in order to make delivery of the product to you;
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for the purpose of conducting the sales transaction that you have opted for.
  • The non-mandatory personal information such as date of birth and gender are used to carry out researches on our users’ demographics and for us to send you suggestion or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you visit our website. By providing us these non-mandatory personal information, you are deemed to have consented to be part of our researches and to receiving suggestions or information as outlined above.

Subscription to our marketing and promotional materials​

In addition to the personal information outlined above, when you register a PHONE CARE account with us, you shall be asked if you would like to subscribe to our marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within our corporate group wholly or through affiliation with third parties. If you choose to so subscribe, you are deemed to have consented to us processing within our corporate group and or third parties your personal information for this purpose. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.

Accessing Actual Orders

Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.

Accessing and Updating Your Personal Information

You can access and update your personal information anytime by accessing your account on PHONE CARE website.

Security of Your Personal Information

PHONE CARE ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Allowing access to personal information only via passwords;
  • Maintaining technology products to prevent unauthorised computer access; 
  • Securely destroying your personal information when it is no longer needed for our record retention purposes

PHONE CARE uses 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.​

Disclosure of Personal Information

We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorised. In exceptional circumstances, PHONE CARE may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. PHONE CARE  is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

Collection of Computer Data not necessarily Personal Information

When you visit PHONE CARE, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address
  • Browser type
  • Webpage you were visiting before you came to our website
  • The pages within PHONE CARE that you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

PHONE CARE by MiiFix Digital Sdn Bhd reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.


Information Phone Care Collects Directly from You
Returns and Exchanges - In connection with any returns, refunds or exchanges, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.  
 
Purchase Follow-Up and Surveys - Following a purchase, we may send you a follow-up letter either thanking you for your business or inquiring as to whether you are satisfied with your new product.  We may use contact information collected from you to conduct occasional surveys and other customer research. These surveys are entirely voluntary.
 
Our Website – You can browse our Website anonymously.  However, to order products and services from our Website, or to use special features or functions of our Website, you may be asked to provide personal information, such as your name, email address, postal address, telephone number, or credit or debit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions or features of our Website that you may use.
 
Customer Reviews and Posted Content – We may provide you with the ability to rate or review products or services we sell, or otherwise post content on our Website.  Any comments or reviews that you provide are accessible to all visitors to our Website, so you should use discretion when posting information and you should not post personal information. Phone Care has no responsibility if you do post personal information.  Subject to the other provisions of this Privacy Policy relating to your personal information, you grant a perpetual worldwide non-exclusive license to Phone Care to copy, use and/or display any content that you post on our Website.

Newsletters or Updates - Phone Care also may offer you the opportunity to sign up for newsletters or other promotional communications.  If you decide to do so, we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”.  We do not rent our subscriber list or offer to sell it to other parties. 


Competitions and Other Promotions - From time to time, we may run competitions or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences).  Personal information from contest entries will be used only to administer the contest and contact you if you win. For research and analysis purposes, we may also aggregate contest survey information in a manner that no longer identifies individual participants. All competitions and promotions are subject to this Privacy Policy and the rules provided for each particular contest or promotion.  If a contest is by a third party, it will be subject to the third party’s contest rules and policies. 

Website Tracking Information – Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. We may use web beacons (sometimes called “clear gifs”, “web bugs” or “pixel tags”) to compile tracking information reports regarding website user demographics, website traffic patterns, and website purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. In addition, we may use web beacons in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you do not want to receive these emails, please see the “unsubscribe” section below.  For Phone Care own research purposes we may link tracking information with personal information voluntarily provided by website users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided to us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

How does Phone Care Protect Your Information? 
The file containing your personal information will be stored on our servers and will only be accessible to our employees and those of our agents and service providers who require it in the course of their duties. Phone Care takes appropriate steps to protect your personal information.  We maintain appropriate safeguards and current security standards to protect your personal information against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; electronic data is stored behind secured encryption access; we use technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
 
SSL Technology - Our Website use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
 
Choosing a Password - When you register as a user and create an online account on our Website, you will be prompted to select a personal password. To maximize your level of protection, you should choose a strong personal password, which means that you should use at least 6 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Phone Care will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.
 
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences..
 

Contacting Phone Care
 
If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:
 
Email: support@phonecare.com.my (please read the Important Reminder below)  
 
You may contact us directly by calling +6017 - 773 8872 or you can contact us in writing addressed to

 

Phone Care
Lot 2.61, 2nd Floor, Pertama Complex,
Jalan Tuanku Abdul Rahman, 
50100 Kuala Lumpur, Malaysia.

 
We will respond to your request or investigate your concern as quickly as we can, but no later than 7 days from the date of receipt of your query.

Important Reminder about email communications:  Please remember that email sent over the Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Phone Care is not responsible for any transmission by you of any personal information over the Internet.
 

Disclaimer 
Phone Care, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES, SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES, INCLUDING WITHOUT LIMITATION, REASONABLE LEGAL FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY STATEMENT AND YOUR CONSENTS.   
 
Will this Privacy Policy change? 
 
Last Update: 08/08/2017

To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.